Hello, How May I Help You?

This week at 7Search has been really busy. We have dealt with a lot of advertisers from all over the world who are doing their best to use our features to optimize their results. We have fielded emails, received support cases, phone calls, and communicated on our live chat. I think we even took a smoke signal meeting on Tuesday, as well.

We are more than happy to assist our partners. After all, without you, we would not be here. You help to invigorate our network, and keep e-commerce flowing in the face of the current financial atmosphere. Our staff is asked all sorts of questions, on several different types of media. 7Search advertisers can reach us over the phone, through email, and our live chat room. You can leave comments and questions on our Facebook page, our weekly blog, or our twitter account. We pride ourselves on responding quickly and as accurately as we can in order to make the most of your time.

With that, here are a few tips to keep in mind in order to get the information you need efficiently and clearly:

Supply us with your username when you reach us. When we can access your account quickly, we can more accurately assess your particular needs at the moment. As you speak and explain your situation, we can look at your data to assess what options you have and how to implement them. We can also spend extra time providing other suggestions based on observations of your account. You might just be made aware of an issue or adjustment that can greatly affect your campaign’s performance.  

The more details, the better. We understand that you are not all technological geniuses. The internet and online advertising are fluid concepts that constantly grow. We do not expect all of you to give us correct lingo, or be able to explain URL code, etc. I liken it to taking your car to a repair shop. I don’t understand why a car does what it does sometimes. I end up describing sounds and movements it makes in order to explain the trouble. I look foolish, but I try to be as helpful as I can. You can do that with us, as well. If you can try to provide explicit details on why you may be having trouble with our features, or are not satisfied with your campaign’s performance, or if you are having difficulty adding funds or tools like conversion tracking or Ad scheduling, that would be most helpful for you and me.

Patience is a virtue. We also understand that with a lack of experience you can get frustrated. You are trying to create and run a business, and the last thing you want is to be tripped up on technical problems that you don’t necessarily know how best to deal with. That’s why we are here. We will walk you through, step by step, a problem that you may have in order to fix the problem and to teach you how to correct any possible future problems.

Take a moment to breathe. The problem will get solved. There is little that we cannot correct in our system. With your cooperation, we can help you to get the most out of your 7Search experience.

Take notes. 7Search offers many features and has a platform that is easily manipulated by our advertisers. Having a variety of functions also requires instructions on how to utilize these tools, as well. We have explicit details on almost all of our system’s uses. Don’t be afraid to ask for copies of these when you are emailing us or have one of us on the phone.

We also have a YouTube tutorial channel that can walk you through the use of our devices. Our business hours are Monday through Friday, and we are not always available when you are campaign building. Some of our videos include building your first campaign, adding our conversion tracking code, or using our Custom Description, Title, and URL feature. You can refer to this or our FAQ page on our home page for basic questions.

Don’t be a stranger. Oftentimes we send out campaign assistance or instructions, and call back advertisers to check on their progress, and we get no response. We are not sure if the assistance we provided was effective or if you were happy with our service. We recommend to our advertisers that they regularly monitor their progress. We are doing the same thing; monitoring our effect on our partners. If you are satisfied or unsatisfied with your experience, let us know. Our staff has a diverse and lengthy experience in this industry, and can share insight on a number of situations.

If you are pleased with your results, you can leave comments on our blog, or our Facebook page, to express your opinion. Communication is the very root of this business, and feedback helps us to learn and grow.

You can reach out and touch us in a number of ways. We love cooperation, and seeing our advertisers learn and grow their business. Use these tips to improve your results and your partnership with us. We look forward to hearing from you.